Neopixel Blade

Free Shipping

Shipping on all orders to all of our covered locations is free. We do not charge any shipping fee at checkout. You will also not have to deal with tariffs or customs fees.

Delivery Time

Our delivery time refers to how long it takes for the carrier to deliver the package once they receive it from us. The delivery time begins from the date of shipment. Our standard delivery time is 10-15 days. This is standard to all the locations we ship to.

Processing Time

Our processing time refers to how long it takes for us to ship an order once it is placed. It is in addition to our delivery time. We aim to process and ship all orders within 1-3 business days from the date the order was placed. Business days do not include weekends or holidays. This is our standard processing time and cannot be expedited.

Where We Ship To

We ship to the United States, United Kingdom, Australia, Canada, Germany, the Netherlands, and New Zealand.

Carriers We Ship With

We ship with a variety of carriers to deliver packages to all of our covered locations. The carrier we use varies depending on the destination of the package. Generally, we ship with these carriers:

- To the United States: FedEx and UPS
- To the United Kingdom: FedEx and Evri
- To Australia: Australia Post
- To Canada: Canada Post
- To Germany: Hermes
- To the Netherlands: FedEx and DHL
- To New Zealand: FedEx and NZ Post

The carrier we ship with is ultimately up to our own discretion. We may also use a carrier that is not listed here.

Shipping Multiple Items

If multiple items are ordered, we may ship them all in one package with one tracking number, or in separate packages with different tracking numbers. This usually depends on the quantity of items ordered and the type of items ordered. The method by which we ship multiple items is ultimately up to our own discretion.

Tracking Your Order

Once your order has been shipped, you will be sent a shipping confirmation email to the email address used on the order. There, a link to track your order will be provided.

Learn more about our shipping process by reading our full shipping policy.

We have a 30 day return period, which begins once the tracking indicates that the order has been delivered. We only accept returns for new and unused items.

In order to be eligible for a return, the item needs to have its wrapping and protective coverings unremoved. All other included elements must also be new and unused, with their protective coverings unremoved. All originally included items must be present. We must expressly approve the return of any items beforehand.

Learn more about our returns process by reading our full return policy.