Shipping policy

Free Shipping

Shipping on all orders to all of our covered locations is free. We do not charge any shipping fee at checkout. You will also not have to deal with tariffs or customs fees.

Delivery Time

Our delivery time refers to how long it takes for the carrier to deliver the package once they receive it from us. The delivery time begins from the date of shipment. Our standard delivery time is 10-15 days. This is standard to all the locations we ship to.

The delivery time stated here is based on the average estimated delivery time provided by the carriers we ship with, as well as any adjustments we have made to reflect an accurate time frame based on our own experience. However, this delivery time is not guaranteed.

Processing Time

Our processing time refers to how long it takes for us to ship an order once it is placed. It is in addition to our delivery time. We aim to process and ship all orders within 1-3 business days from the date the order was placed. Business days do not include weekends or holidays. This is our standard processing time and cannot be expedited.

Total Arrival Time = Processing Time + Delivery Time.

Where We Ship To

Currently, we ship to the United States (all 50 states and Washington, D.C.), United Kingdom, Australia, Canada, Germany, the Netherlands, and New Zealand.

Where We Don’t Ship To

In the United States specifically, we do not ship to any US territories, any APO/FPO/DPO addresses, or to any of the Freely Associated States. For other countries, we generally don’t ship to any locations where there are extensive restrictions. If we cannot ship to the address provided on your order, we will contact you to ask for an alternative.

Carriers We Ship With

We ship with a variety of carriers to deliver packages to all of our covered locations. The carrier we use varies depending on the destination of the package. Generally, we ship with these carriers:

- To the United States: FedEx and UPS
- To the United Kingdom: FedEx and Evri
- To Australia: Australia Post
- To Canada: Canada Post
- To Germany: Hermes
- To the Netherlands: FedEx and DHL
- To New Zealand: FedEx and NZ Post

The carrier we ship with is ultimately up to our own discretion, and we reserve the right to ship with any carrier we choose. We may also use a carrier that is not listed here. This list of carriers is for reference only. Rest assured, we will always try to choose the best carrier based on the destination of the package.

Where We Ship From

We ship from either the United States or China (Hong Kong). The location we ship from depends on where the item ordered is available, and on the location of the destination of the package.

Shipping to PO Boxes

We are not able to ship to PO boxes in the United States, however we are able to ship to PO boxes in our other covered locations. It should be noted that our packages are lengthier than the average package, and so it may not fit in a standard PO box. Please take this into account if you decide to use a PO box as your shipping address.

Once the tracking indicates the item has arrived at your post office, we consider it to be delivered. Packages sent to a PO box may take longer to arrive than those sent to a residential address, due to the additional processing time required by the staff at the post office.

DynamicSabers is not responsible for any delays that may occur after the item is received by the post office. Please be sure to pick up any packages from your PO box in a timely manner.

Shipping to Alaska and Hawaii

In the United States, we ship to all 50 US states and Washington, D.C., so this includes the states of Alaska and Hawaii. However, given the longer geographic distance to these two states, please expect any shipments to these states to take the longer portion of the delivery time range provided, if not sometimes longer (especially in cases where the address is remote).

Shipping Multiple Items

If multiple items are ordered, we may ship them all in one package with one tracking number, or in separate packages with different tracking numbers. This usually depends on the quantity of items ordered and the type of items ordered. The method by which we ship multiple items is ultimately up to our own discretion.

Tracking Your Order

Once your order has been shipped, you will be sent a shipping confirmation email to the email address used on the order. There, a link to track your order will be provided.

If it has been longer than 3 business days since you have placed your order, and you still cannot find any shipping confirmation email, try checking all of your email inbox's folders, including your junk folder, as it may have gotten lost there (please mark it as "not junk" if it has). If you have created an account on our website, you can also check the order details directly on our website. 

Packaging

We securely package our items in sturdy and reinforced packaging, in order to ensure all items arrive in great condition.

Express Shipping (United States only)

We currently offer express shipping to the United States only. This is a paid shipping option that is faster than our free standard shipping. The delivery time for express shipping is 5-7 days. The delivery time begins from the date of shipment. Express shipping costs $34.95 USD. Just like with our standard shipping, you will also not have to deal with tariffs or customs fees with our express shipping. Generally, we ship with UPS for express shipping. However, the carrier we ship with is ultimately up to our own discretion, and we may use a different one.

The delivery time stated here is based on the average estimated delivery time provided by the carrier we ship with, as well as any adjustments we have made to reflect an accurate time frame based on our own experience. However, this delivery time is not guaranteed.

Holiday Shipping

The holiday season, during the months of November and December, can see a large increase in package volume globally due to holiday shopping, which may cause a slightly longer delivery time than what is stated on our website. The delivery time stated on our website is based on the average estimated delivery time provided by the carriers we ship with, and also includes any adjustments we have made to reflect an accurate time frame based on our own experience. However, this delivery time is not guaranteed.

DynamicSabers has no control over any delays carriers may experience during the holidays. In addition, we at DynamicSabers will likely see a large increase in order volume around the holidays, which may result in slightly longer processing times. However, we anticipate this increase in order volume every holiday season, and will still be able to ship out most orders within our standard 1-3 business days.

Due to the increased order and package volume, we recommend placing any holiday orders as soon as possible, especially if they are gifts that need to arrive by a certain time. We also advise following along with the tracking closely.

Shipping Delays

If your package does not arrive by the originally estimated delivery date given by the carrier, or if the duration greatly exceeds the delivery time stated on our website, then it may have been delayed. Do not panic, as this is usually not indicative of any underlying issue.

It is important to note that the estimated delivery date given by the carrier is merely that, an estimate, and does not guarantee it will be delivered on that date. In addition, the delivery time stated on our website is based on the average estimated delivery time provided by the carrier, and also includes any adjustments we have made to reflect an accurate time frame based on our own experience. However, these delivery times are not guaranteed.

If your package has been delayed, the tracking may indicate this. If it does not, but it has been in transit for longer than normal, you may want to contact the carrier for clarification. DynamicSabers cannot be held responsible for any shipping delays, as we are not the delivery service and have no control over the delivery process.

The most common reasons for shipping delays can be high package volume, labor shortages, a lengthy customs clearance process, extreme weather and other emergencies, and anything that can disrupt the supply chain in general. In most cases, the only thing that can be done is to wait patiently for the package to arrive.

If you are still concerned regarding the status of your package, we recommend contacting the carrier directly, as they are the delivery service and will have more information than us. We can only see the same tracking information as the customer.

If after contacting the carrier you are still concerned, feel free to contact us as well and we will do our best to assist you.

Customs Clearance

Your package may have to go through the customs clearance process of your country while it is in transit. Typically, this is a simple process and most packages will clear customs quickly, easily, and without hassle. We ship internationally very frequently and have much experience with the customs clearance process (most packages we ship are shipped internationally), so rest assured we are quite familiar with this process. Additionally, we make sure to ship with carriers that are able to best facilitate getting the package through customs as easily as possible. Our use of such carriers means that, in the vast majority of cases, you will not have to deal with tariffs or customs fees.

However, DynamicSabers ultimately has no control over the customs clearance process, nor can we control the length of time the package is in customs. We have no way to expedite the customs clearance process. Additionally, we can only see the same tracking information as the customer. DynamicSabers is not responsible for any delays caused by a lengthy customs clearance process.

Returned Packages

The most common reason why a package would be returned is due to an incorrect or inaccessible address. When creating our shipping labels, we use the exact spelling and formatting of the shipping address the customer provides us in the delivery details section at checkout. Please double check your address is correct at checkout.

If you realize you have made a mistake on your shipping address, please contact us as soon as possible. If the item has not been shipped yet, we can change it for you. If it has been shipped, we recommend contacting the carrier to ask them to keep your package on hold for you to pick up at the carrier’s center.

If a package is returned due to a mistake the customer made when providing us with their shipping address, we will contact the customer for the proper address and reship it to the corrected address. However, we reserve the right to charge the customer for the additional amount required to reship it, despite the original shipping method being free when the order was placed.

If a package cannot be delivered due to an inaccessible address, we recommend contacting the carrier to try and give them delivery instructions or to tell them to hold it for you to pick up at the carrier’s center.

If a package is returned due to an inaccessible address, we will contact the customer for additional address details or an alternative address. However, we reserve the right to charge the customer for the additional amount required to reship it, despite the original shipping method being free when the order was placed.

If a package is returned to us for any reason other than an incorrect or inaccessible address, then such instances will be evaluated on a case-by-case basis in order to find the best resolution.

Incorrect Addresses and Misdeliveries

Please double check the accuracy of your shipping address when placing your order. DynamicSabers is not responsible if a package is returned or misdelivered because of an improperly inputted address given to us by the customer. It is the customer’s responsibility to provide us their correct address when placing an order. The way the address is formatted when provided at checkout is the way it will appear on the shipping label.

If we have questions or concerns regarding an address, such as if there are visible errors or typos, then we may reach out to the customer prior to shipping it. However, it is not the responsibility of DynamicSabers to verify the accuracy of each address provided to us, nor are we able to do so for every order. We reiterate that the customer is responsible for ensuring the accuracy of the address they provide. If we need to contact the customer regarding an unclear or improperly formatted shipping address, this may result in a longer processing time for their order.

If you realize you provided an incorrect address at checkout, please contact us immediately by using our contact form and selecting “shipping address change request” as the reason for contacting us, and include the new shipping address in your message. If the item hasn’t been shipped yet, we can change it for you.

If it has been shipped, unfortunately we cannot change it, and we recommend contacting the carrier to keep it on hold for you at their center to pick it up from them. The customer is responsible for making such arrangements, and for any additional fees that may be incurred. If it is not possible to place the shipment on hold, then please refer to what is written below.

In cases where the customer has provided an incorrect address, and the address is also invalid (it does not exist, and thus cannot be delivered to), the package will be returned to us if it isn’t placed on hold. We will then contact the customer to ask for the proper address and reship it once it is returned. In such instances, we reserve the right to ask the customer to pay for the additional cost of reshipping it, despite the original shipping method being free when the order was placed.

In cases where the customer provides an incorrect address, but this address is valid (it does exist), then the package will be delivered to the wrongly provided address (and to the resident there) if it isn’t placed on hold. In such cases, we still advise contacting the carrier to see if anything can be done. You may also want to try reaching out to the resident of that address.

DynamicSabers is not responsible for reimbursing or refunding the customer if their providing an incorrect shipping address to us on their order results in a delivery of the item ordered to somewhere that was not intended. We are not at fault or responsible for anything that results from these instances.

In cases where a misdelivery is caused by the carrier, or some other unforeseen occurrence that is not related to the shipping address provided by the customer, we will work with the customer on a case-by-case basis to find a resolution that is in line with our policies. It should be noted that the carriers we ship with are considered reliable, and misdeliveries on their part are rare.

Lost Packages

The carriers we ship with are considered reliable and it is rare for them to lose packages. In the rare event the carrier used does lose a package, the tracking may indicate that it is missing, or simply not update after a long period of time.

In the event the latter is the case, please contact the carrier first to confirm the package’s status. We only consider a package lost if the carrier confirms this is the case, not just if the tracking hasn’t updated in a while. In many cases where the tracking has not been updated, the package usually just has not been scanned and is rarely ever lost.

If you believe your package is lost, please contact the carrier prior to contacting us to get their direct confirmation. DynamicSabers can only see the same tracking information as the customer. If the carrier confirms a package has been lost, please contact us right away. If the tracking itself does not indicate the package is lost, we may ask you to provide proof of the carrier’s direct confirmation that the package is indeed lost.

We will work on instances of lost packages on a case-by-case basis, usually working with the carrier to try and retrieve the package if possible, or filing a claim with the carrier to get reimbursed by them, after which point we would then send the customer a replacement or a refund. If we do need to file a claim with the carrier, please be patient as the resolution process will take some time, as the carrier will need to evaluate the information provided.

Damaged Packages

It should be noted that this section only refers to damage that occurred during the delivery and handling process, not through the customer’s own usage of the item after its arrival. DynamicSabers is not responsible for any damage caused by the customer themselves.

We package our items securely, taking the delivery and handling process into account during the packaging process. Additionally, the carriers we use are reliable when it comes to package delivery.

However, in the rare event the package itself arrives extremely damaged, and this is clearly visible on the external packaging (where the shipping label is), please be sure to take a photo prior to opening the package.

After taking a photo, please open the package and inspect its contents. If there is no damage to any included items, then no further action is needed.

If there is extensive damage to any included items, please take a photo. Afterwards, please contact us immediately using our contact form, and select “damaged products on arrival” as the reason for contacting us. We must be contacted within our 30 day return period, which begins once the tracking indicates delivery.

You will be asked to provide the photo or photos you’ve taken of the condition of the packaging and the items within it during your communications with us. Please do not use the items, and do not remove any of their wrapping or protective coverings.

All instances of damaged items will be dealt with on a case-by-case basis, and we will work with the customer to provide a resolution that is in line with our policies. We may need to file a claim with the carrier to get reimbursed by them, after which point we would offer the customer a resolution. If we do need to file a claim with the carrier, please be patient as the resolution process will take some time, as the carrier will need to evaluate the information provided.

A resolution may entail accepting a return and providing a refund (for returning items that arrive damaged, we will pay for the cost of shipping up to an amount of $50.00 USD, but the customer must purchase the shipping label and provide us with a receipt from the carrier that clearly states the purchase price of the shipping label that was purchased by the customer to ship the item to us, and then we will reimburse them up to an amount of $50.00 USD), providing a refund without any return of the item being needed (especially in cases where the level of damage is high), servicing the item under warranty (only sabers have warranty coverage), or sending a replacement item.

Any resolution that involves returns adheres to the standards stated in our return policy. Any resolution that involves exercising warranty adheres to the standards stated in our warranty policy.