Once an order is placed, it will be processed and shipped within 1-3 business days from the order date, which is the length of our processing time. Our processing time is in addition to our delivery times.

Once your order has been shipped, you will be sent a shipping confirmation email to the email address used on the order. There, a link to track your order will be provided.

If it has been longer than 3 business days since you have placed your order, and you still cannot find any shipping confirmation email, try checking all of your email inbox's folders, including your junk folder, as it may have gotten lost there (please mark it as "not junk" if it has). If you have created an account on our website, you can also check the order details directly on our website.

Our standard delivery time is 10-15 days after shipment. This is standard to all the locations we ship to. The delivery time begins from the date of shipment, and does not include our processing time, which is 1-3 business days.

Total Arrival Time = Processing Time + Delivery Time.

Please follow along with the tracking link provided once the item is shipped, as the carrier should eventually provide a more definitive delivery date as the shipment progresses.

Shipping on all orders to all of our covered locations is free. We do not charge any shipping fee at checkout. You will also not have to deal with tariffs or customs fees.

Where We Ship To

Currently, we ship to the United States (all 50 states and Washington, D.C.), United Kingdom, Australia, Canada, Germany, the Netherlands, and New Zealand.

Where We Don’t Ship To

In the United States specifically, we do not ship to any US territories, any APO/FPO/DPO addresses, or to any of the Freely Associated States. For other countries, we generally don’t ship to any locations where there are extensive restrictions. If we cannot ship to the address provided on your order, we will contact you to ask for an alternative.

We ship with a variety of carriers to deliver packages to all of our covered locations. The carrier we use varies depending on the destination of the package. Generally, we ship with these carriers:

- To the United States: FedEx and UPS
- To the United Kingdom: FedEx and Evri
- To Australia: Australia Post
- To Canada: Canada Post
- To Germany: Hermes
- To the Netherlands: FedEx and DHL
- To New Zealand: FedEx and NZ Post

The carrier we ship with is ultimately up to our own discretion. We may also use a carrier that is not listed here.

We ship from either the United States or China (Hong Kong). The location we ship from depends on where the item ordered is available, and on the location of the destination of the package.

If multiple items are ordered, we may ship them all in one package with one tracking number, or in separate packages with different tracking numbers. This usually depends on the quantity of items ordered and the type of items ordered. The method by which we ship multiple items is ultimately up to our own discretion.

We are not able to ship to PO boxes in the United States, however we are able to ship to PO boxes in our other covered locations. It should be noted that our packages are lengthier than the average package, and so it may not fit in a standard PO box. Please take this into account if you decide to use a PO box as your shipping address.

Once the tracking indicates the item has arrived at your post office, we consider it to be delivered. Packages sent to a PO box may take longer to arrive than those sent to a residential address, due to the additional processing time required by the staff at the post office.

DynamicSabers is not responsible for any delays that may occur after the item is received by the post office. Please be sure to pick up any packages from your PO box in a timely manner.

In the United States, we ship to all 50 US states and Washington, D.C., so this includes the states of Alaska and Hawaii. However, given the longer geographic distance to these two states, please expect any shipments to these states to take the longer portion of the delivery time range provided, if not sometimes longer (especially in cases where the address is remote).

Yes, we do offer express shipping, however it is currently only offered on orders to the United States. Our express shipping is a paid shipping option that is faster than our free standard shipping. The delivery time for express shipping is 5-7 days. The delivery time begins from the date of shipment. Express shipping costs $34.95 USD. Just like with our standard shipping, you will also not have to deal with tariffs or customs fees with our express shipping. Generally, we ship with UPS for express shipping. However, the carrier we ship with is ultimately up to our own discretion.

We securely package our items in sturdy and reinforced packaging, in order to ensure all items arrive in great condition.

If your package does not arrive by the originally estimated delivery date given by the carrier, or if the duration greatly exceeds the delivery time stated on our website, then it may have been delayed. Do not panic, as this is usually not indicative of any underlying issue.

It is important to note that the estimated delivery date given by the carrier is merely that, an estimate, and does not guarantee it will be delivered on that date. In addition, the delivery time stated on our website is based on the average estimated delivery time provided by the carrier, and also includes any adjustments we have made to reflect an accurate time frame based on our own experience. However, this delivery time is not guaranteed.

If your package has been delayed, the tracking may indicate this. If it does not, but it has been in transit for longer than normal, you may want to contact the carrier for clarification. DynamicSabers cannot be held responsible for any shipping delays, as we are not the delivery service and have no control over the delivery process.

The most common reasons for shipping delays can be high package volume, labor shortages, a lengthy customs clearance process, extreme weather and other emergencies, and anything that can disrupt the supply chain in general. In most cases, the only thing that can be done is to wait patiently for the package to arrive.

If you are still concerned regarding the status of your package, we recommend contacting the carrier directly, as they are the delivery service and will have more information than us. We can only see the same tracking information as the customer.

If after contacting the carrier you are still concerned, feel free to contact us as well and we will do our best to assist you.

Your package may have to go through the customs clearance process of your country while it is in transit. Typically, this is a simple process and most packages will clear customs quickly, easily, and without hassle. We ship internationally very frequently and have much experience with the customs clearance process (most packages we ship are shipped internationally), so rest assured we are quite familiar with this process. Additionally, we make sure to ship with carriers that are able to best facilitate getting the package through customs as easily as possible. Our use of such carriers means that, in the vast majority of cases, you will not have to deal with tariffs or customs fees.

However, DynamicSabers ultimately has no control over the customs clearance process, nor can we control the length of time the package is in customs. We have no way to expedite the customs clearance process. Additionally, we can only see the same tracking information as the customer. DynamicSabers is not responsible for any delays caused by a lengthy customs clearance process.

The carriers we ship with are considered reliable and it is rare for them to lose packages. In the rare event the carrier used does lose a package, the tracking may indicate that it is missing, or simply not update after a long period of time.

In the event the latter is the case, please contact the carrier first to confirm the package’s status. We only consider a package lost if the carrier confirms this is the case, not just if the tracking hasn’t updated in a while. In many cases where the tracking has not been updated, the package usually just has not been scanned and is rarely ever lost.

If you believe your package is lost, please contact the carrier prior to contacting us to get their direct confirmation. DynamicSabers can only see the same tracking information as the customer. If the carrier confirms a package has been lost, please contact us right away. If the tracking itself does not indicate the package is lost, we may ask you to provide proof of the carrier’s direct confirmation that the package is indeed lost.

We will work on instances of lost packages on a case-by-case basis, usually working with the carrier to try and retrieve the package if possible, or filing a claim with the carrier to get reimbursed by them, after which point we would then send the customer a replacement or a refund. If we do need to file a claim with the carrier, please be patient as the resolution process will take some time, as the carrier will need to evaluate the information provided.

The most common reason why a package would be returned is due to an incorrect or inaccessible address. When creating our shipping labels, we use the exact spelling and formatting of the shipping address the customer provides us in the delivery details section at checkout. Please double check your address is correct at checkout.

If you realize you have made a mistake on your shipping address, please contact us as soon as possible. If the item has not been shipped yet, we can change it for you. If it has been shipped, we recommend contacting the carrier to ask them to keep your package on hold for you to pick up at the carrier’s center.

If a package is returned due to a mistake the customer made when providing us with their shipping address, we will contact the customer for the proper address and reship it to the corrected address. However, we reserve the right to charge the customer for the additional amount required to reship it, despite the original shipping method being free when the order was placed.

If a package cannot be delivered due to an inaccessible address, we recommend contacting the carrier to try and give them delivery instructions or to tell them to hold it for you to pick up at the carrier’s center.

If a package is returned due to an inaccessible address, we will contact the customer for additional address details or an alternative address. However, we reserve the right to charge the customer for the additional amount required to reship it, despite the original shipping method being free when the order was placed.

If a package is returned to us for any reason other than an incorrect or inaccessible address, then such instances will be evaluated on a case-by-case basis in order to find the best resolution.

You can read our full shipping policy.

We have a 30 day return period on all items purchased directly from DynamicSabers. This time period begins once the tracking indicates the item has been delivered. We only accept returns for new and unused items. In order to be eligible for a return, the item needs to have its wrapping and protective coverings unremoved. All other included elements must also be new and unused, with their protective coverings unremoved. We cannot accept returns for items that have been used or altered in any way. All originally included items must be present. We must expressly approve the return of any items beforehand.

The customer is responsible for covering the shipping cost of the return, and must purchase and generate the shipping label needed to return the item. The customer must generate the label using the return address we provide to them. We do not charge the customer any fee for restocking the item.

More details can be found in our full return policy.

You can initiate a return request by using our contact form. Please select “return request” as the reason for contacting us, and include the reason for your return request in your message. We recommend reading our full return policy before contacting us. We will get back to your request within 1-2 business days.

If your return request is approved, you will then be provided an address to ship the return to. It may or may not differ from the return address on the original label, and it may be an international address.

If the original packaging has been unopened and is in good condition, you can simply place the new label over the old one and ship it out by taking it to the carrier. We strongly advise printing the label out as a thermal label. If you can only print it out as a normal paper label, then it should be placed over the old label using packaging tape, but make sure the tape does not cover important elements on the label itself, such as the address or barcode.

We reiterate that we strongly recommend using a thermal label instead, owing to its overall stronger qualities than a normal paper label. If you have to use a normal paper label, we recommend including an additional address label with the delivery and return address inside the package in case the outside label becomes damaged or falls off.

If the original packaging has been opened, then unfortunately we cannot guarantee being able to accept a return in every instance. We may ask for photos first before approving a return.

If only the external packaging has been affected, but the storage box is in good condition, and all other elements and any other included items are new, unused, and still have their protective coverings on, we usually will accept a return. Again though, if the packaging has already been opened, we cannot guarantee being able to accept a return in every instance.

If the return is approved, the item and all included elements should be placed in the storage box, which itself should then be placed securely inside a new, unused, sturdy weather-resistant corrugated box with the length necessary to fit its contents. If the box being used is substantially larger than the items being placed in it, cushioning should also be used to prevent the items from moving around. Packaging tape should be used to close and seal it completely. Then, the label should be placed on the package.

Again, we strongly advise printing the label out as a thermal label. If you can only print it out as a normal paper label, then it should be placed on the package using packaging tape, but make sure the tape does not cover important elements on the label itself, such as the address or barcode.

We reiterate that we strongly recommend using a thermal label instead, owing to its overall stronger qualities than a normal paper label. If you have to use a normal paper label, we recommend including an additional address label with the delivery and return address inside the package in case the outside label becomes damaged or falls off.

After the item has been securely packaged and the label has been added, you will then need to take it to the carrier to ship it out.

It is the responsibility of the customer to ensure the item arrives undamaged and in its original condition. If the item arrives damaged due to negligent packaging on the part of the customer, we will return it to the sender without a refund.

After confirming that the returned item has arrived in new, unused, and undamaged condition (a process which can take up to 10 business days), we will process your refund. We can only send the refund to the original payment method used on the order. Any charges paid for express shipping at checkout will not be refunded on returns.

Once the refund is sent, when it is actually received depends on the payment method used, as it will take some time to appear on statements. This time frame is entirely up to the payment processor.

You can read our full return policy.

Yes, all sabers purchased from DynamicSabers come with a 12 month warranty. Our warranty coverage only applies to sabers purchased directly from DynamicSabers, and proof of purchase is needed to obtain service under warranty.

For more details, please read our full warranty policy.

In order to submit a warranty claim, please fill out the contact form on our contact us page, and select “warranty inquiry” as the reason for contacting us.

We highly recommend reading our full warranty policy prior to contacting us, in order to be well-informed beforehand. We especially recommend viewing the “warranty exclusions” section of our warranty policy, to ensure the issue that you are contacting us about is not excluded from warranty coverage.

In the content of your message, please detail what specifically is wrong with your saber, what issue or problem has arisen, and why you believe it is a manufacturing defect in materials and workmanship under normal use.

During your communications with us, we may ask for photos of the saber as well, specifically of the problem you have described, to better understand the issue at hand.

If we are contacted on or after the warranty’s date of expiration (which occurs exactly 12 months from the original date of purchase), then it cannot be exercised and service under warranty will not be given.

You can read our full warranty policy.

An order can be placed by adding the item desired to your cart, proceeding to checkout by clicking "checkout" (you can also simply click on “buy it now” on our individual product pages instead, or select a quick buy payment method on our individual product pages or on the cart page), filling out your contact details, filling out your delivery details, selecting a shipping method, and then filling out your payment details. Then, click on “pay now”. Once the payment has been made, the order has been placed.

We accept all major credit cards (Mastercard, Visa, American Express, and Discover) as well as PayPal, Apple Pay, Shop Pay, Google Pay, and more. You can see the full list of accepted payment methods at checkout. Our website is SSL certificate encrypted, meaning all payments made are safe and secure.

On the checkout page, there is a box where discount codes can be entered. The discount will then be applied once entered.

Can I use multiple discount codes?

Only one discount code can be used per order. Please ensure you are using the discount code you intend to use at checkout. Discounts cannot be applied retroactively (after the order has already been paid for).

An order confirmation email will be sent to the email address given on your order. There, you will find your order number and other relevant order details. Please keep this email.

If you cannot find the order confirmation email, try checking all your email inbox’s folders, including your junk folder, as it may have gotten lost there. If you have created an account on our website, you can also check the order details directly on our website.

Yes, once your order is shipped after it has finished processing (which takes 1-3 business days), you will receive a shipping confirmation email with the tracking number. This email will be sent to the email address given on the order. Please keep this email.

If you cannot find the shipping confirmation email, try checking all your email inbox’s folders, including your junk folder, as it may have gotten lost there. If you have created an account on our website, you can also check the order details directly on our website.

You can use our contact form to request a cancellation. Select "order cancellation request" as the reason for contacting us. An order can only be canceled if it has not been shipped yet. Once shipped, it cannot be canceled.

If you have received a tracking number, the item has been handed off already and is no longer in our possession, regardless of the status indicated in the tracking. Even if it states only the label has been generated, the item has still already been handed off to the carrier, but they have simply not scanned it yet.

If the tracking number has been added to your order, this means we have already handed off the item to the carrier previously, and no exceptions can be made to cancel the order.

Even if a tracking number has not yet been made available to you, this does not always mean that the item has not been shipped. The item may have already been shipped, but we may have not yet had time to add the tracking to your order.

The only way to be sure of whether your item has been shipped or not, and if a cancellation is possible, is by contacting us directly. If your item hasn’t been shipped yet, and a cancellation is possible, your order will be refunded to your original payment method.

You can learn more in the cancellations section of our return policy.

If you need to change the shipping address on your order, please reach out to us using our contact form as soon as possible. Select "shipping address change request" as the reason for contacting us, and include the new shipping address in your message. The shipping address on your order can only be changed if the item has not been shipped yet.

If it has been shipped, you will need to get in contact with the carrier and ask them to hold the item at their center for you to pick up. It is the sole responsibility of the customer to provide us with their correct shipping address at checkout. DynamicSabers cannot be held responsible for anything that results from the customer’s failure to do so, including, but not limited to, a misdelivery, loss of the package, shipping delay, or the placing of the shipment on hold.

You can learn more in the order address alterations section of our return policy, and in the incorrect addresses and misdeliveries section of our shipping policy.

It is possible to change the item ordered, only if the item has not yet been shipped. Please fill out our contact form and select "item change request" as the reason for contacting us, and state the new item you would like in your message.

If you'd like to change the item ordered to one of a higher price, then you will be emailed an invoice to pay the additional amount needed (the difference in price between the new item and the old item). Once paid, the new item will enter processing again, and will be shipped within 1-3 business days from the time the new invoice has been paid, regardless of when the original order was placed.

If you'd like to change the item ordered to one of a lower price, then the difference in price between the old and new item will be refunded to your original payment method. The new item will then enter processing again, and will be shipped within 1-3 business days from the time the order item alteration was made, regardless of when the original order was placed.

An instruction manual is provided with your order. You can also view our instruction manual online.

This is because you need to charge the saber first before using it.

Please only use the provided charger that comes with your order to charge the saber’s battery before using it. Our recommended charging time for a full charge is 4 hours. The maximum charging voltage is 5V. Failure to adhere to these instructions will void your warranty. Any issues or damage caused by a failure to adhere to these instructions will not be covered under warranty, and are not our responsibility.

Learn more in our instruction manual.

You can attach the blade to the hilt by using the toolkit provided with your order.

Learn more in our instruction manual.

Can you detach the blade?

Yes, you can detach the blade from the hilt using the toolkit provided with your order.

All of our sabers utilize durable polycarbonate blades. However, RGB Baselit and S-RGB Baselit sabers, with their baselit blades, are the best for heavy dueling. We caution against using sabers with neopixel blades (SN Pixel V4 Pro and Proffie 2.2 sabers) for heavy dueling, due to the fact that they use advanced electronics.

What is a core?

A core refers to the main internal electronic component of a saber that controls its features and determines its capabilities. Different cores have different features, and the core selected determines the abilities your saber will have. The cores we offer are: RGB Baselit, S-RGB Baselit, SN Pixel V4 Pro, and Proffie 2.2. While all four cores are available on many of our sabers, it should be noted that not every core is available on every saber.

Baselit vs Neopixel

Baselit sabers utilize illumination which comes from inside of the hilt and extends into the blade. Our RGB Baselit and S-RGB Baselit sabers come with baselit blades. Neopixel sabers utilize a 50-watt LED strip inside of the blade itself, which allows for maximum illumination. They are considerably brighter than baselit sabers. The use of LEDs also allows for extremely sophisticated effects and animations. Our SN Pixel V4 Pro and Proffie 2.2 sabers come with neopixel blades.

Information Regarding Dueling

Across all core types, our sabers utilize durable polycarbonate blades. However, RGB Baselit and S-RGB Baselit sabers, with their baselit blades, are the best for heavy dueling. We caution against using sabers with neopixel blades (SN Pixel V4 Pro and Proffie 2.2 sabers) for heavy dueling, due to the fact that they use advanced electronics.

About RGB Baselit Sabers

Our most affordable core type, RGB Baselit sabers utilize a baselit blade. The blade is a polycarbonate tube with a special light diffusing film inside it for even illumination.

These sabers include all the features that are standard to our sabers, such as smooth swing, flash-on-clash, lighting effects, motion control, changeable blade colors and soundfonts (16 soundfonts included), and much more. RGB Baselit sabers are a great choice for heavy dueling.

About S-RGB Baselit Sabers

S-RGB Baselit sabers are essentially an upgraded version of RGB Baselit sabers. Like RGB Baselit sabers, S-RGB Baselit sabers utilize a baselit blade. They also include all other features that are standard to our RGB Baselit sabers.

However, S-RGB Baselit sabers boast an additional number of features that RGB Baselit sabers do not have, such as having 27 soundfonts (compared to RGB Baselit's 16), having a 32GB SD card (through which custom soundfonts, blade colors, and sound effects can be installed), and the ability to connect to Bluetooth through the Forcepark V2 app.

S-RGB Baselit sabers, like RGB Baselit sabers, are a great choice for heavy dueling as well. S-RGB Baselit sabers are perfect for those seeking a duel-worthy saber that is also customizable.

About SN Pixel V4 Pro Sabers

SN Pixel V4 Pro sabers utilize a neopixel blade, allowing for maximum illumination and extremely sophisticated effects and animations not possible on baselit sabers. The SN Pixel V4 Pro core also includes 27 pre-installed soundfonts, 19 pre-installed saber lighting effects, and 12 pre-installed saber ignition effects.

SN Pixel V4 Pro sabers are customizable in addition to their pre-installed effects. Custom soundfonts, blade colors, lighting effects, and sound effects can be added through the 32GB SD card that is included with all SN Pixel V4 Pro sabers. SN Pixel V4 Pro sabers additionally have the ability to connect to Bluetooth through the Forcepark V2 app.

About Proffie 2.2 Sabers

Our most advanced core type, Proffie 2.2 sabers also utilize a neopixel blade, allowing for maximum illumination and extremely sophisticated effects and animations not possible on baselit sabers. The Proffie 2.2 core also includes 25 pre-installed soundfonts, 25 pre-installed saber lighting effects, and 25 pre-installed saber ignition effects.

In addition to their pre-installed effects, Proffie 2.2 sabers are fully customizable. Custom soundfonts, blade colors, lighting effects, motion effects, sound effects, and much more can be added through the 32GB SD card that is included with all proffie sabers. Additionally, the format of proffie sabers is open source, making it our most customizable core in addition to being our most advanced.

Learn more about our cores.

Baselit sabers utilize illumination which comes from inside of the hilt and extends into the blade. Our RGB Baselit and S-RGB Baselit sabers come with baselit blades. Neopixel sabers utilize a 50-watt LED strip inside of the blade itself, which allows for maximum illumination. They are considerably brighter than baselit sabers. The use of LEDs also allows for extremely sophisticated effects and animations. Our SN Pixel V4 Pro and Proffie 2.2 sabers come with neopixel blades. Learn more.

Yes, all of our sabers come with blades that have color changing capabilities. RGB Baselit and neopixel sabers can both change the blade colors. Our sabers have the following 12 blade colors: Red, Green, Blue, Purple, Orange, Yellow, Pink, Cyan, Ice Blue, White, Rose, Pink-Green.

We have three main saber collections: Apprentice, Knight, and Master. The main differences between the sabers in these collections relate to the complexities of their hilt designs and their price points.

In order to create a saberstaff, also known as a double-bladed saber, you need to connect two hilts with a hilt connector piece. Please note that only certain sabers are compatible with a hilt connector piece.

If you order a hilt connector piece from us, make sure the sabers you are trying to connect are compatible with the piece you order, and that they have the same grooves.

Please note: The pommels of certain sabers can also be used to connect two hilts.

A soundfont is a mode that affects how the different saber effects sound.

What is the difference between soundfonts and sound effects?

Soundfonts modify sound effects by giving them a certain style. Sound effects are featured on all soundfonts and include things like ignition sounds, motion sounds, clash noises, and more. These sound effects sound a little different depending on the soundfont selected.