Once an order is placed, it will be processed and shipped within 1-3 business days from the order date, which is the length of our processing time. Our processing time is in addition to our delivery times.

Once your order has been shipped, you will be sent a shipping confirmation email to the email address used on the order. There, a link to track your order will be provided.

If it has been longer than 3 business days since you have placed your order, and you still cannot find any shipping confirmation email, try checking all of your email inbox's folders, including your junk folder, as it may have gotten lost there (please mark it as "not junk" if it has). If you have created an account on our website, you can also check the order details directly on our website.

Our standard delivery time is 10-15 days after shipment. This is standard to all the locations we ship to. The delivery time begins from the date of shipment, and does not include our processing time, which is 1-3 business days.

Total Arrival Time = Processing Time + Delivery Time.

The delivery time stated here is based on the average estimated delivery time provided by the carriers we ship with, as well as any adjustments we have made to reflect an accurate time frame based on our own experience. However, this delivery time is not guaranteed.

Please follow along with the tracking link provided once the item is shipped, as the carrier should eventually provide a more definitive delivery date as the shipment progresses.

Shipping on all orders to all of our covered locations is free. We do not charge any shipping fee at checkout. You will also not have to deal with tariffs or customs fees.

Where We Ship To

Currently, we ship to the United States (all 50 states and Washington, D.C.), United Kingdom, Australia, Canada, Germany, the Netherlands, and New Zealand.

Where We Don’t Ship To

In the United States specifically, we do not ship to any US territories, any APO/FPO/DPO addresses, or to any of the Freely Associated States. For other countries, we generally don’t ship to any locations where there are extensive restrictions. If we cannot ship to the address provided on your order, we will contact you to ask for an alternative.

We ship with a variety of carriers to deliver packages to all of our covered locations. The carrier we use varies depending on the destination of the package. Generally, we ship with these carriers:

- To the United States: FedEx and UPS
- To the United Kingdom: FedEx and Evri
- To Australia: Australia Post
- To Canada: Canada Post
- To Germany: Hermes
- To the Netherlands: FedEx and DHL
- To New Zealand: FedEx and NZ Post

The carrier we ship with is ultimately up to our own discretion, and we reserve the right to ship with any carrier we choose. We may also use a carrier that is not listed here. This list of carriers is for reference only. Rest assured, we will always try to choose the best carrier based on the destination of the package.

We ship from either the United States or China (Hong Kong). The location we ship from depends on where the item ordered is available, and on the location of the destination of the package.

If multiple items are ordered, we may ship them all in one package with one tracking number, or in separate packages with different tracking numbers. This usually depends on the quantity of items ordered and the type of items ordered. The method by which we ship multiple items is ultimately up to our own discretion.

We are not able to ship to PO boxes in the United States, however we are able to ship to PO boxes in our other covered locations. It should be noted that our packages are lengthier than the average package, and so it may not fit in a standard PO box. Please take this into account if you decide to use a PO box as your shipping address.

Once the tracking indicates the item has arrived at your post office, we consider it to be delivered. Packages sent to a PO box may take longer to arrive than those sent to a residential address, due to the additional processing time required by the staff at the post office.

DynamicSabers is not responsible for any delays that may occur after the item is received by the post office. Please be sure to pick up any packages from your PO box in a timely manner.

In the United States, we ship to all 50 US states and Washington, D.C., so this includes the states of Alaska and Hawaii. However, given the longer geographic distance to these two states, please expect any shipments to these states to take the longer portion of the delivery time range provided, if not sometimes longer (especially in cases where the address is remote).

If your package does not arrive by the originally estimated delivery date given by the carrier, or if the duration greatly exceeds the delivery time stated on our website, then it may have been delayed. Do not panic, as this is usually not indicative of any underlying issue.

It is important to note that the estimated delivery date given by the carrier is merely that, an estimate, and does not guarantee it will be delivered on that date. In addition, the delivery time stated on our website is based on the average estimated delivery time provided by the carrier, and also includes any adjustments we have made to reflect an accurate time frame based on our own experience. However, this delivery time is not guaranteed.

If your package has been delayed, the tracking may indicate this. If it does not, but it has been in transit for longer than normal, you may want to contact the carrier for clarification. DynamicSabers cannot be held responsible for any shipping delays, as we are not the delivery service and have no control over the delivery process.

The most common reasons for shipping delays can be high package volume, labor shortages, a lengthy customs clearance process, extreme weather and other emergencies, and anything that can disrupt the supply chain in general. In most cases, the only thing that can be done is to wait patiently for the package to arrive.

If you are still concerned regarding the status of your package, we recommend contacting the carrier directly, as they are the delivery service and will have more information than us. We can only see the same tracking information as the customer.

If after contacting the carrier you are still concerned, feel free to contact us as well and we will do our best to assist you.

Your package may have to go through the customs clearance process of your country while it is in transit. Typically, this is a simple process and most packages will clear customs quickly, easily, and without hassle. We ship internationally very frequently and have much experience with the customs clearance process (most packages we ship are shipped internationally), so rest assured we are quite familiar with this process. Additionally, we make sure to ship with carriers that are able to best facilitate getting the package through customs as easily as possible. Our use of such carriers means that, in the vast majority of cases, you will not have to deal with tariffs or customs fees.

However, DynamicSabers ultimately has no control over the customs clearance process, nor can we control the length of time the package is in customs. We have no way to expedite the customs clearance process. Additionally, we can only see the same tracking information as the customer. DynamicSabers is not responsible for any delays caused by a lengthy customs clearance process.

The carriers we ship with are considered reliable and it is rare for them to lose packages. In the rare event the carrier used does lose a package, the tracking may indicate that it is missing, or simply not update after a long period of time.

In the event the latter is the case, please contact the carrier first to confirm the package’s status. We only consider a package lost if the carrier confirms this is the case, not just if the tracking hasn’t updated in a while. In many cases where the tracking has not been updated, the package usually just has not been scanned and is rarely ever lost.

If you believe your package is lost, please contact the carrier prior to contacting us to get their direct confirmation. DynamicSabers can only see the same tracking information as the customer. If the carrier confirms a package has been lost, please contact us right away. If the tracking itself does not indicate the package is lost, we may ask you to provide proof of the carrier’s direct confirmation that the package is indeed lost.

We will work on instances of lost packages on a case-by-case basis, usually working with the carrier to try and retrieve the package if possible, or filing a claim with the carrier to get reimbursed by them, after which point we would then send the customer a replacement or a refund. If we do need to file a claim with the carrier, please be patient as the resolution process will take some time, as the carrier will need to evaluate the information provided.

The most common reason why a package would be returned is due to an incorrect or inaccessible address. When creating our shipping labels, we use the exact spelling and formatting of the shipping address the customer provides us in the delivery details section at checkout. Please double check your address is correct at checkout.

If you realize you have made a mistake on your shipping address, please contact us as soon as possible. If the item has not been shipped yet, we can change it for you. If it has been shipped, we recommend contacting the carrier to ask them to keep your package on hold for you to pick up at the carrier’s center.

If a package is returned due to a mistake the customer made when providing us with their shipping address, we will contact the customer for the proper address and reship it to the corrected address. However, we reserve the right to charge the customer for the additional amount required to reship it, despite the original shipping method being free when the order was placed.

If a package cannot be delivered due to an inaccessible address, we recommend contacting the carrier to try and give them delivery instructions or to tell them to hold it for you to pick up at the carrier’s center.

If a package is returned due to an inaccessible address, we will contact the customer for additional address details or an alternative address. However, we reserve the right to charge the customer for the additional amount required to reship it, despite the original shipping method being free when the order was placed.

If a package is returned to us for any reason other than an incorrect or inaccessible address, then such instances will be evaluated on a case-by-case basis in order to find the best resolution.

We package our items securely, taking the delivery and handling process into account during the packaging process. Additionally, the carriers we use are reliable when it comes to package delivery.

However, in the rare event the package itself arrives extremely damaged, and this is clearly visible on the external packaging (where the shipping label is), please be sure to take a photo prior to opening the package.

After taking a photo, please open the package and inspect its contents. If there is no damage to any included items, then no further action is needed.

If there is extensive damage to any included items, please take a photo. Afterwards, please contact us immediately using our contact form, and select “damaged products on arrival” as the reason for contacting us. We must be contacted within our 30 day return period, which begins once the tracking indicates delivery.

You will be asked to provide the photo or photos you’ve taken of the condition of the packaging and the items within it during your communications with us. Please do not use the items, and do not remove any of their wrapping or protective coverings.

All instances of damaged items will be dealt with on a case-by-case basis, and we will work with the customer to provide a resolution that is in line with our policies. We may need to file a claim with the carrier to get reimbursed by them, after which point we would offer the customer a resolution. If we do need to file a claim with the carrier, please be patient as the resolution process will take some time, as the carrier will need to evaluate the information provided.

A resolution may entail accepting a return and providing a refund (for returning items that arrive damaged, we will pay for the cost of shipping up to an amount of $50.00 USD, but the customer must purchase the shipping label and provide us with a receipt from the carrier that clearly states the purchase price of the shipping label that was purchased by the customer to ship the item to us, and then we will reimburse them up to an amount of $50.00 USD), providing a refund without any return of the item being needed (especially in cases where the level of damage is high), servicing the item under warranty (only sabers have warranty coverage), or sending a replacement item.

Any resolution that involves returns adheres to the standards stated in our return policy. Any resolution that involves exercising warranty adheres to the standards stated in our warranty policy.

It should be noted that this information only refers to damage that occurred during the delivery and handling process, not through the customer’s own usage of the item after its arrival. DynamicSabers is not responsible for any damage caused by the customer themselves.

You can learn more in the "damaged packages" section of our shipping policy.

We have a 30 day return period on all items purchased directly from DynamicSabers. This time period begins once the tracking indicates the item has been delivered. We only accept returns for new and unused items. In order to be eligible for a return, the item needs to have its wrapping and protective coverings unremoved. All other included elements must also be new and unused, with their protective coverings unremoved. We cannot accept returns for items that have been used or altered in any way. All originally included items must be present. We must expressly approve the return of any items beforehand.

The customer is responsible for covering the shipping cost of the return, and must purchase and generate the shipping label needed to return the item. The customer must generate the label using the return address we provide to them. We do not charge the customer any fee for restocking the item.

More details can be found in our full return policy.

Yes, all sabers purchased from DynamicSabers come with a 12 month limited warranty, under which the original customer's DynamicSabers saber is warrantied by DynamicSabers against manufacturing defects in materials and workmanship under normal use for a period of 12 months from the original date of purchase.

Our warranty coverage only extends to the original purchaser of the saber, and all warranty claims must be started by them alone. Our warranty coverage only applies to sabers purchased directly from DynamicSabers, and proof of purchase is needed to obtain service under warranty.

For more details, please read our full warranty policy.

An order confirmation email is automatically sent to the email address provided at checkout on your order. Please ensure that you are looking at the inbox of the email address that was provided at checkout.

If you cannot find this email, we recommend checking all your email inbox folders, including your promotions and junk folders (if it is stuck in your junk folder, please mark it as “not junk”). The email may have simply gotten lost there. Alternatively, a typo may have been made when inputting your email address at checkout.

If you still cannot find it, we can send you the order confirmation email again to either the same email address originally on the order, or to a new one. If you would like us to do this, please contact us using the contact form below and include your relevant order details.

Please note that if you have created an account on our website, you can also check your order details directly on our website.

A shipping confirmation email is automatically sent to the email address provided at checkout on your order once your order has been shipped. If you have not received one, in most cases your order simply has not been shipped yet.

However, if it has been longer than 3 business days since you placed your order (the duration of our standard processing time), and you still cannot find any shipping confirmation email, please reach out to us to confirm if it has been shipped yet. If we confirm it has not been shipped yet, please wait for the item to be shipped.

If we confirm that it has been shipped, then you should have received a shipping confirmation email. Please look at the inbox of the email address that was provided at checkout, and check all your email folders, including your promotions and junk folders (if it is stuck in your junk folder, please mark it as “not junk”). The email may have simply gotten lost there. Alternatively, a typo may have been made when inputting your email address at checkout.

If you still cannot find it, we can send you the shipping confirmation email again to either the same email address originally on the order, or to a new one. If you would like us to do this, please let us know. You may be asked to verify certain order details.

Please note that if you have created an account on our website, you can also check your order details directly on our website.

You can use our contact form to request a cancellation. Select "order cancellation request" as the reason for contacting us. An order can only be canceled if it has not been shipped yet. Once shipped, it cannot be canceled.

If you have received a tracking number, the item has been handed off already and is no longer in our possession, regardless of the status indicated in the tracking. Even if it states only the label has been generated, the item has still already been handed off to the carrier, but they have simply not scanned it yet.

If the tracking number has been added to your order, this means we have already handed off the item to the carrier previously, and no exceptions can be made to cancel the order.

Even if a tracking number has not yet been made available to you, this does not always mean that the item has not been shipped. The item may have already been shipped, but we may have not yet had time to add the tracking to your order.

The only way to be sure of whether your item has been shipped or not, and if a cancellation is possible, is by contacting us directly. If your item hasn’t been shipped yet, and a cancellation is possible, your order will be refunded to your original payment method.

You can learn more in the cancellations section of our return policy.

If you need to change the shipping address on your order, please reach out to us using our contact form as soon as possible. Select "shipping address change request" as the reason for contacting us, and include the new shipping address in your message. The shipping address on your order can only be changed if the item has not been shipped yet.

If it has been shipped, you will need to get in contact with the carrier and ask them to hold the item at their center for you to pick up. It is the sole responsibility of the customer to provide us with their correct shipping address at checkout. DynamicSabers cannot be held responsible for anything that results from the customer’s failure to do so, including, but not limited to, a misdelivery, loss of the package, shipping delay, or the placing of the shipment on hold.

You can learn more in the order address alterations section of our return policy, and in the incorrect addresses and misdeliveries section of our shipping policy.

It is possible to change the item ordered, only if the item has not yet been shipped. Please fill out our contact form and select "item change request" as the reason for contacting us, and state the new item you would like in your message.

If you'd like to change the item ordered to one of a higher price, then you will be emailed an invoice to pay the additional amount needed (the difference in price between the new item and the old item). Once paid, the new item will enter processing again, and will be shipped within 1-3 business days from the time the new invoice has been paid, regardless of when the original order was placed.

If you'd like to change the item ordered to one of a lower price, then the difference in price between the old and new item will be refunded to your original payment method. The new item will then enter processing again, and will be shipped within 1-3 business days from the time the order item alteration was made, regardless of when the original order was placed.

No, we do not do exchanges.

Yes, our sabers are giftable and make a great present for any occasion. We do not include any physical invoices in our packages, so all sabers can be gifted as is. Not sure what to get? Check out our gift guide.

Yes, you can purchase an online gift card from us.

No, unfortunately we do not offer personalized customizations such as these.

An instruction manual is provided with your order. You can also view our instruction manual online.

Prices on our website should automatically be converted to your native currency. You can also use the currency selector, which is located in the header of our website on desktop, and in the footer of our website on mobile.

We do sell a number of saber parts, which can be viewed in our accessories collection. If a part you are looking for is not listed in our accessories collection, then unfortunately we do not sell it.

This is because you need to charge the saber first before using it.

Please only use the provided charger that comes with your order to charge the saber’s battery before using it. Our recommended charging time for a full charge is 4 hours. The maximum charging voltage is 5V. Failure to adhere to these instructions will void your warranty. Any issues or damage caused by a failure to adhere to these instructions will not be covered under warranty, and are not our responsibility.

Learn more in our instruction manual.

You can attach the blade to the hilt by using the toolkit provided with your order.

Learn more in our instruction manual.

Can you detach the blade?

Yes, you can detach the blade from the hilt using the toolkit provided with your order.

All of our sabers utilize durable polycarbonate blades. However, RGB Baselit sabers and their baselit blades are the best for heavy dueling. We caution against using sabers with neopixel blades (SN Pixel V4 and Proffie 2.2 sabers) for heavy dueling, due to the fact that they use advanced electronics.

RGB Baselit sabers utilize illumination which comes from inside of the hilt and extends into the blade. Neopixel sabers utilize a 50-watt LED strip inside of the blade itself, which allows for maximum illumination. They are considerably brighter than RGB Baselit sabers. Our SN Pixel V4 and Proffie 2.2 sabers use neopixel blades. Learn more.

We have three main saber collections: Apprentice, Knight, and Master. The main differences between the sabers in these collections relate to the complexities of their hilt designs and their price points.

In order to create a saberstaff, also known as a double-bladed saber, you need to connect two hilts with a hilt connector piece. Please note that only certain sabers are compatible with a hilt connector piece.

If you order a hilt connector piece from us, make sure the sabers you are trying to connect are compatible with the piece you order, and that they have the same grooves.

Please note: The pommels of certain sabers can also be used to connect two hilts.

Each saber core has their own controls, please refer to our instruction manual.